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UAT Environment — Internal Use Only — Not for Production
© 2026 Unioil Petroleum Philippines, Inc. · RTMS Loyalty Portal · UAT v1.3
RTMS Loyalty Portal
Unioil Petroleum Philippines, Inc.
UAT Environment — Version 1.1 — Not for Production Use
RTMS Loyalty Customer Support

Submit, track, and resolve
your loyalty concerns

Get fast, reliable support for your Unioil loyalty card. Our team is committed to resolving every concern within the SLA window.

Data Privacy Act Compliant
·
4–48 Hr SLA Response
·
Email Updates Included
Common Issues

What can we help you with?

Select a category to submit your concern directly — your ticket will be auto-assigned to the right team.

Points Transfer
Transfer points between loyalty cards
High Priority
Rewards Redemption
Issues redeeming points or rewards
High Priority
Card Registration
Register a new loyalty card
Medium Priority
Mobile App Login
Cannot login to the mobile app
Medium Priority
Lost / Damaged Card
Request a replacement loyalty card
Medium Priority
Unauthorized Redemption
Report fraudulent points usage
Critical
Process

How it works

From submission to resolution in four simple steps.

1
Submit Your Concern
Fill in your loyalty card details and describe your concern. Takes less than 2 minutes.
2
Receive Ticket Number
Get an instant ticket number (RTMSLOY-YYYY-XXXXX) and email acknowledgement.
3
Track Status Online
Use your ticket number and email to check real-time status and SLA progress anytime.
4
Receive Resolution
Get notified by email when your concern is resolved, with full resolution details.
Your Privacy is Protected
Your personal information is collected and handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). We only collect what is necessary to resolve your concern — your name, email, mobile number, and loyalty card number. Your data is never sold or shared outside Unioil's authorized support team.
Data Privacy concerns: dpo@unioil.com
Submit a Concern
Submit a Loyalty Concern
All fields marked * are required. Your information is handled in accordance with our Data Privacy Notice.
Customer Information
Full name is required.
Enter a valid email address.
Enter a valid 11-digit PH mobile number.
Loyalty card number is required.
Concern Details
Please select an issue category.
Auto-Assignment Preview
Mobile Number Update — Additional Details Required
Required.
Required.
Required.
Please describe your concern (minimum 10 characters).
DATA PRIVACY NOTICE

Unioil Petroleum Philippines, Inc. ("Unioil") is committed to protecting your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

Data We Collect: We collect your full name, email address, mobile number, loyalty card number, and the details of your support concern.

Purpose: Your personal data is collected solely for the purpose of processing and resolving your loyalty support concern, communicating updates on your ticket, and improving our services.

Data Sharing: Your information may be shared with authorized Unioil personnel and loyalty program providers strictly for the resolution of your concern. We do not sell, trade, or transfer your personal information to outside parties.

Retention: Your personal data will be retained for the period necessary to fulfill the purposes described above and as required by applicable laws.

Your Rights: You have the right to access, correct, and object to the processing of your personal data. Contact our Data Protection Officer at dpo@unioil.com.
You must accept the Data Privacy Notice to proceed.
Please complete the security verification before submitting.
© 2026 Unioil Petroleum Philippines, Inc. · RTMS Loyalty Portal · UAT v1.3
Track Your Ticket
Track Your Concern
© 2026 Unioil Petroleum Philippines, Inc. · RTMS Loyalty Portal · UAT v1.3
RTMS Loyalty Helpdesk
Internal Use Only — UAT v1.3
Loyalty Helpdesk Dashboard
Overview of all loyalty support tickets and SLA compliance.
Total Tickets
0
All time
Open
0
Needs attention
In Progress
0
Being worked on
Resolved
0
Completed
0
SLA Breached
0
Escalated
0
Critical
0
High Priority
Loyalty Operations Overview
—
Active Cases
—
New Today
—
Pending Customer
—
SLA Compliance
Tickets by Category
Tickets by Status
Priority Distribution
SLA Compliance
Recent Tickets
Ticket #CustomerCategoryPriorityStatusSubmitted
High Priority & Overdue Tickets
Ticket #CategoryPriorityStatusSLA Due
Ticket Management
View and manage all loyalty support tickets.
Ticket #CustomerCategoryPriorityStatusSLA DueAssigned ToSubmittedActions
SLA Dashboard
Monitor service level agreement compliance across all ticket priorities.
SLA Matrix Reference
PrioritySLA WindowTicketsCompliantBreachedCompliance %
Breached / At-Risk Tickets
Ticket #CategoryPriorityStatusSLA DueOverdue ByAssigned ToAction
Reporting Dashboard
Analytical overview of loyalty support performance and trends.
By Issue Category
Priority Distribution
Monthly Ticket Volume Trend
Resolution Time Analysis
PriorityAvg ResolutionSLA TargetTickets ResolvedOn-Time %
Audit Trail
Complete history of all actions and changes across all loyalty tickets.
Manage Users
Admin-only user management. For production, connect to Supabase Auth or Azure AD.
UAT System Accounts
UsernameDisplay NameRoleLevelStatus
adminAdministratorAdmin—Active
LoyaltyHelpdesk 1Helpdesk Loy 1Level 1Active
helpdesk_loy2Helpdesk Loy 2Helpdesk Loy 2Level 2Active
UAT Placeholder: User management is hardcoded for testing. In production, replace with Supabase Auth or Azure AD / Cloudflare Access to manage users, roles, and permissions dynamically.